Terms of service

Last updated: July 23, 2026

These Terms of Service govern your use of the Orvain website and any related services provided through our store. By visiting our website, using our services, or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you should not access or use our website or services.

1. General Information

This website and store are operated by Orvain. Throughout the site, the terms “we,” “us,” and “our” refer to Orvain.

Orvain offers this website, including all information, tools, products, and services available through it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Eligibility and Use of the Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian where permitted by law.

You agree not to use our website or services for any unlawful or unauthorized purpose, and you must not violate any applicable laws or regulations in your use of the Services.

You must not misuse the website, attempt to interfere with its proper functioning, introduce harmful code, or engage in fraudulent, abusive, or misleading behavior.

3. Online Store Terms

We reserve the right to refuse service to anyone, at any time, for any lawful reason.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks and adapted to technical requirements of connecting systems or devices. Payment information is always processed securely through authorized payment providers.

You agree to provide current, complete, and accurate purchase and account information for all transactions made in our store.

4. Products and Services

Orvain offers outdoor essentials, travel gear, camping accessories, compact tools, and related products for sale through this website.

We make every effort to present products as accurately as possible, including descriptions, images, and pricing. However, we do not guarantee that product descriptions, images, colors, specifications, or other content on the website are always fully accurate, complete, current, or error-free.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.

5. Pricing and Payment

All prices shown on the website are listed in the currency displayed at checkout.

We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been accepted and confirmed.

Payment must be completed in full before an order is processed and shipped. Payments are handled through secure third-party payment providers integrated with our store.

6. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms of Service.

We reserve the right to accept or decline any order for lawful reasons, including but not limited to product availability, errors in product or pricing information, suspected fraud, or issues with payment authorization.

If we are unable to accept your order, we may cancel it and notify you using the contact information provided during checkout.

7. Shipping and Delivery

We currently ship only within Europe.

Orders are typically processed within 1–2 business days, and delivery usually takes 3–7 business days after processing. Delivery times are estimates only and may vary depending on carrier performance, location, weather conditions, customs, or other factors outside our control.

Additional details about shipping are provided in our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

We offer a 30-day return policy for eligible items, subject to the conditions stated in that policy. Customers in the European Union may also benefit from applicable statutory withdrawal rights.

9. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and up-to-date information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and shipping details, so that we can complete your transactions and contact you when needed.

10. Intellectual Property

All content on this website, including but not limited to text, product descriptions, branding, logos, graphics, layout, design elements, and other materials, is owned by Orvain or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of the website or its content without our prior written permission.

11. Third-Party Services and Links

Our website may include access to third-party tools, services, payment providers, or links to third-party websites.

We do not control and are not responsible for third-party websites, services, content, policies, or practices. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

12. Prohibited Uses

You may not use the website or Services:

• For any unlawful purpose

• To violate any laws or regulations

• To infringe upon our intellectual property rights or the rights of others

• To harass, abuse, insult, threaten, defame, or discriminate

• To submit false or misleading information

• To upload or transmit viruses or malicious code

• To interfere with or circumvent the security features of the website

• To engage in fraudulent activity, including payment fraud or abuse of promotions

We reserve the right to terminate your use of the Services for violating any prohibited use.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that your use of the website will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results obtained from the use of the Services will be accurate or reliable.

Nothing in these Terms excludes any consumer rights or legal guarantees that cannot be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, Orvain shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website, the Services, or any products purchased through the store.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted under applicable law, including liability for fraud, gross negligence, death, personal injury, or breach of mandatory consumer rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless Orvain and its affiliates, service providers, and partners from any claim, demand, loss, liability, or expense arising out of your breach of these Terms of Service, your misuse of the website, or your violation of any law or the rights of a third party, to the extent permitted by law.

16. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remaining provisions and shall not affect the validity and enforceability of the remaining Terms.

17. Termination

These Terms of Service remain effective unless and until terminated by either you or us.

You may stop using our Services at any time. We may suspend or terminate access to the website or Services at any time, without prior notice, if we believe you have violated these Terms or applicable law.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business location of Orvain, without prejudice to any mandatory consumer protection rights that apply in the country where you reside.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to this page. It is your responsibility to review this page periodically for changes.

Your continued use of the website or Services after any changes are posted constitutes acceptance of those changes.

20. Contact Information

If you have any questions about these Terms of Service, you may contact us at:

Orvain
Renauweg 54
59955, Germany
Email: contact@orvain.shop
Support: support@orvain.shop