Privacy policy

Last updated: July 23, 2026

Orvain operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Services are hosted on Shopify, which enables us to provide our online store to you and may process personal information on our behalf in connection with the operation of the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise use the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, Orvain is the controller of your personal information in relation to the operation of this store, except where Shopify or another service provider acts as an independent controller under applicable law for specific processing activities.

Business name: Orvain
Business address: Renauweg 54, 59955, Germany
Email: contact@orvain.shop
Support email: support@orvain.shop

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact and identity information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order and transaction information

  • Products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Order history

  • Shipping details

  • Payment confirmation details

  • Transaction details

Payment information

Payments are processed through secure third-party payment providers integrated with Shopify. We do not store your full payment card details on our own systems. Payment processors may collect information necessary to authorize and complete your transaction.

Account and communications information

  • Login details, if you create an account

  • Messages sent through contact forms, email, or customer support

  • Preferences or settings you choose

Device and usage information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website interactions

  • Cookies and similar technologies

  • Pages visited, links clicked, and referring pages

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you, when you place an order, contact us, subscribe to updates, create an account, or otherwise submit information to us

  • Automatically through cookies and similar technologies when you browse or interact with our website

  • From Shopify and service providers that support payments, fraud prevention, analytics, order fulfillment, and website functionality

  • From partners or third parties where permitted by law and necessary for operating the Services

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide and manage the Services

We use your information to operate our store, process orders, arrange shipping, provide order confirmations, manage returns, and deliver customer support.

To communicate with you

We may use your information to respond to inquiries, provide order updates, send service messages, and communicate regarding returns, deliveries, or support matters.

To improve our website and customer experience

We may analyze browsing behavior, product interest, and store interactions to improve our website, product selection, and customer experience.

To security and fraud prevention

We may use personal information to verify transactions, detect suspicious behavior, prevent fraud, and maintain the security of our Services.

For legal and compliance purposes

We may use or retain personal information where necessary to comply with legal obligations, resolve disputes, enforce our terms and policies, and protect our rights, users, and business.

For marketing

Where permitted by law, we may send promotional emails about products, offers, or store updates. You can unsubscribe from marketing emails at any time using the unsubscribe link in the message.

5. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information under one or more of the following legal bases, as applicable:

  • Performance of a contract, when processing is necessary to fulfill your order or provide the Services

  • Compliance with a legal obligation

  • Our legitimate interests, such as operating, securing, and improving our store, provided those interests do not override your rights

  • Your consent, where consent is required by law, including for certain marketing or cookie activities

6. How We Share Personal Information

We may disclose personal information to third parties where necessary for legitimate business purposes, including:

  • Shopify, which hosts and supports our store and may process personal information to provide and improve its services

  • Payment processors, to process transactions securely

  • Shipping and logistics providers, to deliver orders

  • IT, analytics, and customer support providers, to help us operate the Services

  • Fraud prevention and security partners, to help protect orders and the platform

  • Legal, regulatory, or public authorities, where required by law or necessary to protect rights and safety

  • Professional advisers, such as legal, compliance, or accounting providers where reasonably necessary

We do not sell your personal information in the ordinary sense of exchanging it for money.

7. Shopify and Third-Party Processing

Our store is powered by Shopify. Shopify may process personal information to provide hosting, checkout, payments integration, fraud prevention, analytics, and other services related to the operation of the store. Shopify also provides privacy information and consumer privacy tools through its own privacy resources.

To learn more about how Shopify handles personal information, you can review Shopify’s privacy information here: https://www.shopify.com/legal/privacy and https://privacy.shopify.com/en.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Support secure checkout

  • Understand how visitors use the website

  • Improve site performance

  • Support marketing and advertising activities where permitted by law

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

9. International Data Transfers

Because we use Shopify and other service providers, your personal information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, we rely on appropriate safeguards for such transfers, including recognized transfer mechanisms such as Standard Contractual Clauses or equivalent measures.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the reason it was collected.

11. Your Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection rights, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing activities

  • Request data portability, where applicable

  • Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing

  • Lodge a complaint with a competent data protection authority

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

12. Marketing Communications

If you subscribe to marketing messages, we may send you emails about new products, promotions, or updates. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you opt out of marketing messages, we may still send you non-promotional communications relating to your orders, account, or customer service matters.

13. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their policies before providing any personal information.

15. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the “Last updated” date at the top of this page and post the revised version on this website.

17. Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you can contact us at:

Orvain
Renauweg 54
59955, Germany
Email: contact@orvain.shop
Support: support@orvain.shop