Shipping policy

Last updated: July 23, 2026

At Orvain, we work to keep shipping clear, reliable, and straightforward. This Shipping Policy explains how orders are processed, how long delivery usually takes, and what you can expect after placing an order.

By placing an order with us, you agree to the terms below.

1. Shipping Region

We currently ship only within Europe. Orders placed outside our shipping region may not be fulfilled.

2. Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

Processing time includes:

  • Order verification

  • Item preparation

  • Packaging

  • Handover to the shipping carrier

Orders are not processed on weekends or public holidays.

3. Shipping Time

After processing, delivery usually takes 3–7 business days depending on your location and the shipping carrier’s service.

Please note that delivery times are estimates and may vary due to:

  • Local carrier delays

  • Customs or transit disruptions

  • Peak shopping periods

  • Weather or other unforeseen events

4. Free Shipping

We offer free shipping on all collections.

If shipping fees ever apply in a special case, this will be clearly shown at checkout before you complete your purchase.

5. Order Confirmation

Once your order is placed, you will receive an order confirmation by email. When your order has been processed and shipped, you will receive a shipping confirmation with tracking details, when available.

6. Tracking Information

Where tracking is available, you will receive tracking information by email once your order has shipped. Please allow some time for tracking updates to appear in the carrier’s system.

7. Delivery Delays

While we work hard to meet our estimated delivery times, delays can occasionally happen. These may be caused by shipping carrier issues, customs processing, incorrect delivery information, or high-volume periods.

If your order appears delayed, please contact us and we will assist you as best we can.

8. Incorrect Shipping Information

Please make sure your shipping address is accurate and complete when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided at checkout.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

9. Lost, Missing, or Returned Packages

If a package appears lost, missing, or returned to sender, please contact us with your order number and details. We will review the issue and help determine the next step.

In some cases, re-shipment or refund options may depend on the carrier’s investigation and the condition of the parcel.

10. Customs and Import Fees

Because we ship within Europe, customs and import charges are generally not expected in most standard cases. However, if any local charges or delivery-related fees apply in a specific situation, the customer may be responsible unless otherwise required by law.

11. Contact Information

If you have any questions about shipping or your order status, please contact us at:

Orvain
Renauweg 54
59955, Germany
Email: contact@orvain.shop
Support: support@orvain.shop